Get in Touch with Support 📞
Fluffy Spins provides dedicated customer support to help resolve questions about your account, the welcome bonus offer of up to 500 free spins, withdrawals and the 4,500+ games in the library. Support is available Monday to Friday between 9:00 and 16:00 UK time.
Available Contact Methods
The primary support channel is live chat, accessible directly from the casino website during operating hours. When agents are online, you can connect instantly by clicking the chat icon in the bottom corner of any page. Live chat offers the fastest resolution for most queries, from verifying account details to clarifying bonus terms or checking withdrawal status.
Outside live chat hours, use the on-site contact form found in the Help or Contact section. Submit your question with your registered email address and account username. The support team reviews form submissions during business hours and typically responds within one business day.
Expected Response Times
Live chat queries receive immediate attention when agents are available Monday through Friday. Contact form submissions are answered within 24 hours on weekdays. Weekend inquiries are processed on the next working Monday.
For routine questions about account verification, deposit limits or game rules, expect resolution in one exchange. Complex matters involving payment processors, bonus disputes or technical issues may require additional follow-up and 48 to 72 hours for full resolution.
Licensing and Regulatory Information
Fluffy Spins operates under licence number 39175 issued by the UK Gambling Commission and is also licensed by the Alderney Gambling Control Commission. Both regulators enforce strict standards for player protection, fair gaming and responsible gambling practices.
If you have exhausted direct support channels and believe a dispute remains unresolved, you may escalate your concern to the UK Gambling Commission. For gambling-related concerns or advice, contact BeGambleAware.org or call 0808 8020 133 free of charge. The service is strictly for players aged 18 and over.
